Privacy Policy

1. Introduction

ArnexAI, LLC ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website (Arnex.ai) and our AI-powered messaging agents, including Coachex.ai, which operate via the WhatsApp Business API.

2. Data We Collect

To provide our AI services, we collect the following information:

• Contact information: your WhatsApp phone number and name as provided by the Meta platform.
• Communication data: the content of your chat history with our agents, to provide context-aware responses and maintain conversation continuity.

3. How We Use Your Data

We use the collected data strictly for the following purposes:

• To operate and maintain our AI agents.
• To personalize the experience based on user inputs.
• To provide technical support and respond to user inquiries.
• We do not sell, rent, or trade your personal data to third parties.

4. Data Processing & Third Parties

Our services rely on secure third-party infrastructure:

• Meta (WhatsApp Business API): messages are transmitted through Meta's secure servers. By using our service, you acknowledge Meta's Terms and Privacy Policies.
• AI processing: data is processed via secure, encrypted APIs to generate AI responses. Data is not used to train public models without anonymization.

5. User Rights & Data Deletion

You have full control over your data.

• Opt-out: you may stop interacting with any of our agents at any time.
• Data deletion: to request the permanent deletion of your chat history and contact information, email team@arnex.ai or message "DELETE DATA" directly to our official WhatsApp channel.

6. Contact Us

For any questions regarding this policy or your data privacy, please contact: